How it works
Seven stages from enquiry to delivered documentation.
Every transaction follows the same sequence. Nothing is priced before verification and screening, and nothing ships before the required approvals and documents are in place.
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Controlled stages in every transaction
0 days
Typical first response on an enquiry
0
Quotations issued before screening completes
The process
Each stage closes before the next one opens.
- 01
Enquiry
Acknowledged same business dayThe buyer submits part numbers, drawings, or written specifications together with quantities, destination, and the required delivery window. Incomplete enquiries are clarified before any sourcing begins.
- 02
Supplier and customer verification
1 to 2 business daysBoth sides of the transaction are checked, including trade licence or registration details, trading history, and beneficial ownership where required. Unverified counterparties are not quoted.
- 03
Classification and screening
Within the same 2 day windowThe product is classified, then screened against applicable sanctions lists and export control regimes. Restricted, military, and controlled dual use items are declined at this stage.
- 04
Quotation and purchase order
2 to 5 business daysA written quotation states the offered make and part number, unit price, lead time, Incoterms, validity, and documentation scope. The purchase order confirms those terms without alteration.
- 05
Approvals
Case dependent, dated in writingWhere a licence, end use statement, or end user certificate is required, it is obtained and recorded before the order is released for shipment.
- 06
Shipment through logistics partners
Booked within 2 days of releaseGoods move through established international freight forwarders and third party logistics providers. Dangerous goods, oversized items, and temperature controlled consignments are handled by qualified carriers.
- 07
Payment and documentation
Documents issued at dispatchPayment follows the agreed terms and the buyer receives the complete document set, including commercial invoice, packing list, certificates, and traceability records.
Controls
Three rules that do not change.
No quotation before screening
Pricing is issued only after verification, classification, and screening are complete. That order is fixed and applies to every enquiry, including repeat business.
Written terms on every order
Lead time, Incoterms, documentation scope, and payment terms are stated in the quotation and repeated on the order confirmation, so both parties work from one record.
Defined response windows
Most enquiries receive an initial response within two business days. Complex equipment packages requiring manufacturer configuration take longer and the expected date is confirmed in writing.
Start at stage one.
Send the requirement and the verification and screening work begins the same business day it is received.